I promised the attendees at my Gartner Symposium workshop, called “Using Amazon Web Services“, that I would post the notes from the session, so here they are — with some context for public consumption.
A workshop is a structured, facilitated discussions that are designed to assist participants in working through a problem, coming up with best practices, etc. This one had thirty people, all from IT organizations that were either using Amazon or planning to use Amazon.
Because I didn’t know what level of experience with Amazon the workshop attendees would have, I actually prepared two workshops in advance. One of them was a highly structured work-through of preparing to use Amazon in a more formal way (i.e., not a single developer with a credit card or the like), and the other was a facilitated sharing of challenges and best practices amongst current adopters. As the room skewed heavily towards people who already had a deployment well under way, this workshop focused on the latter.
I started the workshop with introductions — people, companies, current use cases. Then, I asked attendees to share their use cases in more details in their smaller working groups. This turned into a set of active discussions that I allowed extra time for, before I asked each of the group to make a list of their most significant challenges in adopting/using Amazon, and their solutions if any. Throughout, I circulated the room, listening and, rarely, commenting. Each group then shared their findings, and I offered some commentary and then did an open Q&A (with some more participant sharing of their answers to questions).
Broadly, I would say that we had three types of people in the room. We had folks from the public sector and education, who were at a relatively early stage in adoption; we had people who were test/dev oriented but in a significant way (i.e., formal adoption, not a handful of developers doing their thang); and we had people who were more e-business oriented (including people from net-native businesses like SaaS, as well as traditional businesses with a hosting type of need), although that could be test/dev or production. Most of the people were mid-level IT management with direct responsibility for the Amazon services.
Some key observations:
Dealing with the financial aspects of moving to the cloud is hard. Understanding the return on investment, accurately estimating costs in advance, comparing costs to internal costs, and understanding the details of billing were common challenges of the participants. Moreover, it raises the issue of “is capital king or is expense king?” Although the broader industry is constantly talking about how people are trying to move to expense rather than capital, workshop participants frequently asserted that it was easier for them to get capital than to up their recurring expenses. (As a side note, I have found that to be a frequent assertion in both inquiry and conference 1-on-1s.) Finally, user management, cost control, and turning resources on/off appropriately were problematic in the financial context.
Move low-risk workloads first. The workshop participants generally assessed Amazon as being suitable only to test/dev, non-mission-critical workloads, and things that had specifically been designed with Amazon’s characteristics in mind. Participants recommended a risk profile of apps, and moving low-risk apps first. They also saw their security organizations as being a barrier to adoption. Many had issues with their Legal departments either trying to prevent use of services or causing issues in the contracting process (what Amazon calls an Enterprise Agreement); participants recommended not involving Legal until after adopting the service.
Performance is a problem. Performance was cited as a frequent issue, especially storage performance, which participants noted was unsuitable to their production applications, and one participant made the key point that many test/dev situations also require highly performant storage (something he had first discovered when his ILM strategy placed test/dev storage at a lower more commodity tier and it impacted his developers).
Know what your SLA isn’t. Amazon’s limited SLAs were cited as an issue, particularly the mismatch in what many users thought the SLA was versus what it actually was, and what it’s actually turned out to be in practice (given Amazon’s outages this year). Participants also stressed business continuity planning in this context.
Integration is a challenge. Participants noted that going to test/dev in the cloud, while maintaining production in an internal data center, splits the software development lifecycle across data centers. This can be overcome to some degree with the appropriate tools, but still creates challenges and sometimes outright problems. Also, because speed of deployment is such a driving factor to go to the cloud, there is a resulting fragmentation of solutions. A service catalog would help some of these issues.
Data management can be a challenge. Participants were worried about regulatory compliance and the “where is my data?” question. Inexperienced participants were often not aware that non-S3 data is generally local to an availability zone. But even beyond that, there’s the question of what data is being put where by the cloud users. Participants with larger amounts of data also faced challenges in moving data in and out of the cloud.
Amazon isn’t the right provider for all workloads in the cloud. Several workshop participants used other cloud IaaS providers in addition to Amazon, for a variety of other reasons — greater ease of use for users who didn’t need complex things, enterprise-grade availability and performance, better manageability, security capabilities, and so forth.
I have conducted cloud workshops and what Gartner calls analyst/user roundtables at a bunch of our conferences now, and it’s always interesting what the different audiences think about, and how much it’s evolving over time. Compared to last year’s Symposium, the state of the art of Amazon adoption amongst conference attendees has clearly advanced hugely.
I am at Gartner Symposium in Orlando this week, and would happy to meet and greet anyone who feels like doing so.
I am conducting a workshop on Thursday, at 11 am in Salon 7 in Yacht and Beach, called “Using Amazon Web Services“. (The workshop is full, but it’s always possible there may be no-shows if you’re trying to get in.) This workshop is targeted at attendees who are currently AWS customers, or who are currently evaluating AWS.
Gartner Invest clients, I’ll be at the Monday night event, and willing to chatter about anything (CDNs, especially Akamai, seem to be the hot topic, but I’m getting a fair chunk of questions about Rackspace and Equinix).
I hope to blog about some trends on my one-on-one interactions and other conversations at the conference, as we go through the week.
I will be at VMworld in Las Vegas this year. If you’re interested in meeting with me during VMworld, please do the following:
Gartner clients and current prospects: Please contact your Gartner account executive to have them set up a meeting (they can use a Gartner internal system called WhereRU to schedule it). I’ve set aside Thursday, September 1st, for client meetings. If you absolutely cannot do Thursday, please have your account executive contact me and we’ll see what else we can work out. (Because there are often more meeting requests than there are meeting times available, I will allow our sales team to prioritize my time.)
Non-clients: Please contact me directly via email, with a range of times that you’re available. In general, these will be meetings after 5 pm, although depending on my schedule, I may fit in meetings throughout the day on Wednesday, August 31st, as well.
I am particularly interested in start-ups that have innovative cloud IaaS offerings, or which have especially interesting enabilng technologies targeted at the service provider market.
On Wednesday, April 13th, I will be speaking at Joyent’s Cloud as a Business Executive Forum, an all-day event that they’re holding at the Le Meridien Hotel in San Francisco.
I’ll be delivering a presentation on the cloud computing opportunity for service providers, as follows:
Service providers face unprecedented opportunity to grow their revenues and profits and deepen their customer relationships as more and more SMBs and enterprises consider moving their applications to the cloud. But how big, exactly, is the cloud market? From which market segments is the growth coming? How can service providers capitalize most effectively on the growth in the market? How can service providers maximize their margins as cloud products and services rapidly commoditize?
(Per Gartner’s rules for analysts speaking at these kinds of events, my presentation is a market view only, and does not advocate for Joyent.)
The event also includes presentations by Joyent CEO David Young, and chief scientist Jason Hoffman, along with a roundtable discussion with Joyent’s customers and a look at Joyent’s SmartDataCenter software.
If you’re a service provider and are interested in attending, please contact Joyent Sales directly.
The event also anchors my usual monthly visit to the Bay Area, so if you’re interested in meeting in person, please contact your Gartner account executive. (I think my meeting slots have mostly been taken, but these are always somewhat fluid as executive schedules change, and even if I don’t see you this time around, I’ll be back in May.)
I’m at Gartner’s Data Center Conference this week, and I’m finding it to be an interesting contrast to our recent Application Architecture, Development, and Integration Summit.
AADI’s primary attendees are enterprise architects and other people who hold leadership roles in applications development. The data center conference’s primary attendees are IT operations directors and others with leadership roles in the data center. Both have significant CIO attendance, especially the data center conference. Attendees at the data center conference, especially, skew heavily towards larger enterprises and those who otherwise have big data centers, so when you see polling results from the conference, keep the bias of the attendees in mind. (Those of you who read my blog regularly: I cite survey data — formal field research, demographically weighted, etc. — differently than conference polling data, as the latter is non-scientific.)
At AADI, the embrace of the public cloud was enthusiastic, and if you asked people what they were doing, they would happily tell you about their experiments with Amazon and whatnot. At this conference, the embrace of the public cloud is far more tentative. In fact, my conversations not-infrequently go like this:
Me: Are you doing any public cloud infrastructure now?
Them: No, we’re just thinking we should do a private cloud ourselves.
Me: Nobody in your company is doing anything on Amazon or a similar vendor?
Them: Oh, yeah, we have a thing there, but that’s not really our direction.
That is not “No, we’re not doing anything on the public cloud”. That’s, “Yes, we’re using the public cloud but we’re in denial about it”.
Lots of unease here about Amazon, which is not particularly surprising. That was true at AADI as well, but people were much more measured there — they had specific concerns, and ways they were addressing, or living with, those concerns. Here the concerns are more strident, particularly around security and SLAs.
Feedback from folks using the various VMware-based public cloud providers seems to be consistently positive — people seem to uniformly be happy with the services themselves and are getting the benefits they hoped to get, and are comfortable. Terremark seems to be the most common vendor for this, by a significant margin. Some Savvis, too. And Verizon customers seem to have talked to Verizon about CaaS, at least. (This reflects my normal inquiry trends, as well.)
I will be at three Gartner conferences during the remainder of this year.
I will be at Symposium ITxpo Orlando. My main session here will be The Great Debate: Shared-Hardware vs. Shared-Everything Multitenancy, or Amazon’s Apples vs. Force.com’s Oranges. (Or for those of you who heard Larry Ellison’s OpenWorld keynote, Oracle ExaLogic vs. Salesforce.com…) The debate will be moderated by my colleague Ray Valdes, I’ll be taking the shared-hardware side while my colleague Eric Knipp takes the shared-everything side. I’m also likely to be running some end-user roundtables, but mostly, I’ll be available to take questions in 1-on-1 sessions.
If you go to Symposium, I highly encourage you to attend a session by one of my colleagues, Neil MacDonald. It’s called Why Cloud-Based Computing Will Be More Secure Than What You Have Today, and it’s what we call a “maverick pitch”, which means that it’s follows an idea that’s not a common consensus opinion at Gartner. But it’s also the foundation of some really, really interesting work that we’re doing on the future of the cloud, and it follows an incredibly important tenet that we’re talking about a lot: that control is not a substitute for trust, and the historical model that enterprises have had of equating the two is fundamentally broken.
I will be at the Application Architecture, Development, and Integration Summit (ala, our Web and Cloud conference) in November. I’m giving two presentations there. The first will be Controlling the Cloud: How to Leverage Cloud Computing Without Losing Control of Your IT Processes. The second is Infrastructure as a Service: Providing Data Center Services in the Cloud. I’ll also be running an end-user roundtable on building private clouds, and be available to take 1-on-1 questions.
Finally, I will be at the Data Center Conference in December. I’m giving two presentations there. The first will be Is Amazon, Not VMware, the Future of Your Data Center? The second is Getting Real With Cloud Infrastructure Services. I’ll also be in one of our “town hall” meetings on cloud, running an end-user roundtable on cloud IaaS, and be available to take 1-on-1 questions.
I will be at VMworld Europe this week.
I am speaking on Wednesday, October 13th, at 10:30 am, giving a short tutorial on outsourcing cloud infrastructure as a service. This is an NTT Communications-sponsored session. I also expect to be available to answer questions at NTT’s booth during that day.
During the rest of the conference I’m available for one-on-one meetings, regardless of whether or not you’re a Gartner client. Please send me email if you’d like to meet.
(In case you’re wondering how vendor-neutrality works when I do a vendor-sponsored day like this: NTT has no control over my presentation content whatsoever, nor anything that I say in general. It’s a risk for the vendor, in that they don’t know what I’m going to say exactly, and that what I have to say might not be entirely consonant with their strategy. But it’s part of Gartner’s policy when we speak at an external event like this, which means that you, as an attendee, don’t have to wonder about whether I’d have said something else under different circumstances.)
I’m going to be at VMworld next week. If you’re a Gartner client, and you’d like to meet up with me while I’m there, please contact your account executive to arrange it. If you’re not a Gartner client, please email me and I’ll see what I can arrange. (My days are mostly spoken for, but breakfast and post-5 pm are largely free.)
I’m on my way home from HostingCon. I wish I had decided to stay an extra day. I originally expected I’d give my Monday keynote and be free to roam and have various conversations with random people, have plenty of time to wander the show floor, and so on. Instead, my schedule filled up rapidly with clients and friends-of-clients (for instance, folks with relationships with our investment banking clients who tugged some strings), plus other folks who grabbed me on email beforehand.
Great things have happened with the show since iNet Interactive took over running it — the audience has become much more diverse in terms of the types of attendees, and in general, it’s a smoothly-run, very professional show, quite a change from the past. I enjoyed having the chance to deliver the opening keynote, as well as my formal and informal conversations with people.
I wish I’d had more time than the 30 minutes I had to spend on the show floor. But there’s been a very interesting backchannel discussion happening on Twitter #HostingCon) that I want to highlight, and that’s the subject of booth babes.
Much to my surprise, there were several exhibitors who brought booth babes — you know the classic sort, in super-skimpy outfits, arrayed in front of their booths. A number of female attendees have called this out on Twitter, but just as interesting are the retweets and supporting objections that come from male attendees. This was particularly stark because of the near total absence of women from the conference; the attendance is overwhelmingly male, and so there was little female representation in either attendees or exhibitors. This was true to even a far greater extent than I’m accustomed to seeing at IT conferences.
So, vendors, here’s a set of reasons why you should not bring booth babes. (And especially not to something like HostingCon, where much of the audience is C-level executives, and it’s all about the business and networking.)
1. You imply your audience is immature and/or unprofessional. Booth babes imply that you think that your audience’s primary interest is in staring at boobs, as opposed to getting serious business done. Moreover, there’s no way to look professional while ogling, and even those people who would like to ogle don’t want to do so in front of people that they’re doing business with. Unless you’re E3 and your audience is adolescents and overgrown adolescents, this is a bad tactic. (And you can argue that booth babes ended up significantly contributing to the death of E3 as a serious trade show.)
2. You imply that your company’s offerings are less interesting than the flesh on display. Yes, everyone needs to do something to draw in traffic, but booth babes smack of desperation. But you do this by having a compelling display that makes people want to come have conversations, not by having booth babes shoving trinkets at people. People grab the trinkets and then don’t have the conversations.
3. You actually make it harder for people to get to the booth itself. This is especially true on crowded show floors, where the booth babes basically form a wall in front of your booth. This makes it hard to see your display, your collateral, and the nametags of the people you have staffing your booth (important for any attendee who is trying to do some networking). Chances are that a lot of people simply don’t make it through the obstacle, especially if they’re casually perusing the floor, rather than looking for you specifically.
I chose not to talk to any exhibitor with booth babes. It wasn’t really a principle thing; I’m not actually offended, just bemused. It was simply a practical matter.
I don’t think conference organizations necessarily need to have rules against booth babes, per se. I simply think that companies should exercise good sense when thinking about where they’re exhibiting and who they’re exhibiting to.
Some personal observations as I wrap up the week…
The future of infrastructure is the cloud. I use “cloud” in a broad sense; many larger organizations will be building their own “private clouds” (which technically aren’t actually clouds, but the “private cloud” terminology has sunk in and probably won’t be easily budged). I was surprised by how many people at the conference wanted to talk to me about initial use of public clouds, how to structure cloud services within their own organizations, and what they could learn from public cloud and hosting services.
Cloud demos are extremely compelling. I was using demos of several clouds in order to make my points to people asking about cloud computing: Terremark’s Enterprise Cloud, Rackspace’s Mosso, and Amazon’s EC2 plus RightScale. I showed some screen shots off 3Tera’s website as well. I did not warn the providers that I was going to do this, and none of them were at the conference (a pity, since I suspect this would have been lead-generating). It was interesting to see how utterly fascinated people were — particularly with the Terremark offering, which is essentially a private cloud. (People were stopping me in the hallways to say, “I hear you have a really cool cloud demo.”) I was showing the trivially easy point-and-click process of provisioning a server, which, I think, provided a kind of grounding for “here is how the cloud could apply to your business”.
Colocation is really, really hot. My one-on-one schedule was crammed with colocation questions, though, as were my conversations with attendees in hallways and over meals, yet I was shocked by how many people showed up to my Friday, 8 am talk on colocation — the best-attended talk of the slot, I was told (and one cursed by lots of A/V glitches). Over the last month, we’ve seen demand accelerate and supply projections tighten — neither businesses nor data center providers can build right now.
A crazy conference week, like always, but tremendously interesting.