Monthly Archives: January 2016

Introducing the new Hyperscale Cloud MSP Magic Quadrant

As has been noted in Doug Toombs’s blog post (“Important Updates for Gartner’s Hosting Magic Quadrants in 2016“), I will be leading the introduction of a new Gartner Magic Quadrant this year for managed service providers (MSPs) that deliver services on hyperscale cloud providers (specifically, Amazon Web Services, Microsoft Azure, or Google Cloud Platform).

This new global Magic Quadrant will be titled the “Magic Quadrant for Public Cloud Infrastructure Managed Service Providers”, and it is slated for early Q4 2016 publication (watch the editorial calendar for an official date). It will have accompanying Critical Capabilities that will be specific to each hyperscale cloud provider. In 2016, this will be a “Critical Capabilities for Managed Service Providers for Amazon Web Services”; in the future, as their ecosystems mature, we expect there will be a CC each for MSPs for Microsoft Azure and Google Cloud Platform as well.

Stay tuned for more. In the meantime, I’ve begun building a body of related research (sorry, links are behind client-only paywall):

How to Choose a Managed Service Provider for a Hyperscale Cloud Provider. Hyperscale integrated IaaS and PaaS providers are not mere purveyors of rented virtualization. MSPs need to have a very specific skillset to manage them well. This is the fundamental “what makes a good hyperscale cloud MSP” note.

Best Practices for Planning a Cloud IaaS Strategy: Bimodal IT, Not Hybrid Infrastructure. We advise customers to think differently about cloud IaaS based on their priorities — safety and efficiency-driven IT, vs. speed and agility-driven IT. This tends to lead to different styles of operations, which in turn drive different managed and professional services needs.

Three Journeys Define Migrating a Data Center to Cloud Infrastructure as a Service. An increasing number of customers are migrating existing applications and even entire data centers into cloud IaaS. This sets out those journeys, and explores the managed and professional services that are useful for those journeys.

Use Managed and Professional Services to Improve Cloud Operations for Digital Business. Mode 2 and digital business applications are often architected and operated in ways that are not broadly familiar to many IT organizations. We explore different styles of adopting managed and professional services for these needs.

Market Guide for Managed Service Providers on Amazon Web Services. Our introduction to the AWS MSP market explores use cases, classifies MSPs into categories, and profiles a handful of representative MSPs.

Market Trends: Channel Sales Strategies for Cloud IaaS Should Focus on Developer Ecosystems. We provide advice to cloud IaaS providers who are trying to build ecosystems and channel sales strategies — but MSPs will find this note valuable when trying to understand what their value is to their partner cluod provider.

I’ll soon be publishing a set of notes directed at MSPs who are currently in this market, or intended to enter this market, as well. And I’ll be doing a series of blog posts about what’s ahead.

Recommended reading for 2016 Cloud IaaS Magic Quadrant

I am beginning the process of refreshing Gartner’s global Magic Quadrant for Cloud IaaS. Research will be conducted during Q1 and is currently targeted for publication in May, continuing our annual refresh cycle. See the status page for the current timeline.

Every year, I highlight Gartner research that myself and others have published that’s important in the context of these MQs. These notes lay out how we see the market, and consequently, the lens that we’re going to be evaluating the service providers through.

Service providers do not need to agree with our perspective in order to rate well, but they do need to be able to clearly articulate their vision of an alternative future, back it up with data that supports their world-view, and demonstrate how their unique perspective results in true differentiation, customer wins, and happy customers.

This updates the 2015 MQ list of foundational research. Please note that those older notes still remain relevant, and you are encouraged to read them.

If you are a service provider, these are the 2015 Gartner research notes that it might be helpful to be familiar with (sorry, links are behind client-only paywall):

Magic Quadrant for Cloud IaaS, Worldwide, 2015. Last year’s Magic Quadrant is full of deep-dive information about the market and the providers. Also check out the Critical Capabilities for Public Cloud IaaS, Worldwide, 2015 for a deeper dive into specific public cloud IaaS offerings (Critical Capabilities is almost solely focused on feature set for particular use cases, whereas a Magic Quadrant positions a vendor in a market as a whole). Free reprints are available for both the MQ and the CC.

Technology Overview for Cloud Infrastructure as a Service. This foundational note provides Gartner’s market definitions and fundamental research positions for cloud IaaS.

Evaluation Criteria for Cloud IaaS Providers. Our Technical Professionals research provides extremely detailed criteria for large enterprises that are evaluating providers. While the relative importance of these requirements are somewhat different in other segments, like the mid-market, these criteria should give you an extremely strong idea of the kinds of things that we think are important to customers. The technical criteria in this evaluation closely parallel the technical criteria used in the Magic Quadrant and Critical Capabilities.

Best Practices for Planning a Cloud IaaS Strategy: Bimodal IT, Not Hybrid Infrastructure. We advise customers to think differently about cloud IaaS based on their priorities — safety and efficiency-driven IT, vs. agile IT. We evaluate cloud IaaS providers on their ability to serve each of these modes.

Three Journeys Define Migrating a Data Center to Cloud Infrastructure as a Service. An increasing number of customers are migrating existing data centers into cloud IaaS. This note is useful for understanding how we structure our thinking about those journeys in a Mode 1 bimodal context.

Use Managed and Professional Services to Improve Cloud Operations for Digital Business. Although this note is managed services-centric, it is useful for expanding your understanding of how we see Mode 2 needs in the cloud.

A Comprehensive List of Management Requirements for Organizations Using Public Cloud Services. We provide deep-dive advice to architects. Service providers should consider how they enable the functions detailed here.

Take a Risk-Based Approach to Public Cloud IaaS. The customer view of security, risk, and compliance and the cloud is evolving. Use this note to understand how we advise customers on these aspects and our view on how the market has changed.

If you are not a Gartner client, please note that many of these topics have been covered in my blog in the past, if at a higher level (and generally in a mode where I am still working out my thinking, as opposed to a polished research position).

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